Zendesk intelligence
for your whole org.
Support leaders, customer success, product, and content teams can now ask questions about Zendesk data in plain English — without navigating Zendesk, waiting on a report, or pulling in the support team. Deployed in your cloud. Approved by your IT team.
The problem
Zendesk has the answers.
Most of your org can't get to them.
Support agents live in Zendesk. Everyone else — CS managers prepping for a QBR, product teams tracking bug reports, support leaders monitoring queue health — is either locked out or waiting on someone to pull a report for them.
CS teams flying blind
Customer success managers walk into account calls without knowing the support history. Getting a summary means asking the support team, waiting, and hoping the context is still relevant.
Leaders stuck waiting on reports
Support leaders want to know what's trending, which agents need coaching, where tickets are stalling. Getting that picture means scheduled reports, dashboards, or digging in themselves.
AI tools that don't clear IT
The tools that try to solve this route your customer data through third-party servers. Security says no. The request dies before it reaches your team.
How it works
Claude handles the thinking.
Your infrastructure handles the data.
Vaultdesk is a self-hosted integration layer that sits between Claude and your Zendesk instance — running entirely inside your own AWS account. Conversations go through Anthropic's API. Your Zendesk credentials, tokens, and customer data at rest never leave your perimeter.
Deploy to your AWS account
A Terraform module deploys everything to your AWS account in one command. You own the infrastructure — we never have access to it.
You own the infrastructureAuthenticate through Okta
Connects to your existing identity provider via standard OIDC. Your existing groups control read vs. write access. No new user management.
Works with Okta, Azure AD, Google WorkspaceConnect your Zendesk
Each team member connects their own Zendesk account via OAuth. Every AI action is attributed to that individual in Zendesk's audit log.
Full per-user audit trailYour whole org gets answers from Zendesk
Support leaders, CS managers, and product teams use Claude to ask questions, summarize account history, spot trends, and understand their operation — no Zendesk login required. Agents keep working in Zendesk as normal.
No change to how agents workFor security teams
Answers to the questions
your CISO will actually ask
We designed for the security review, not around it. Here's the complete picture — including the parts other vendors leave out.
- Honest about what goes where. Conversations use Anthropic's Claude API — that's how the AI works. What never leaves your infrastructure: Zendesk credentials, OAuth tokens, customer data at rest, and your access controls. If your company has Claude approved, you're already most of the way there.
- No Vaultdesk vendor access. Vaultdesk is software you deploy in your own account, not a service we operate. We have no servers in your environment, no access to your data, nothing to audit on our end.
- Standard OIDC authentication. Uses your existing Okta, Azure AD, or Google Workspace. No new identity provider to approve or manage.
- Per-user Zendesk attribution. Every action taken through Claude appears in Zendesk's audit log under the individual user — not a shared service account.
- Encryption at rest and in transit. DynamoDB encrypted with AWS KMS. Credentials stored in AWS Secrets Manager. CloudWatch audit logs retained 90 days.
- Granular access control. Read-only vs. read-write permissions enforced via Okta group membership, checked server-side on every request.
- Instant revocation. Remove a user from the Okta group and access is revoked at their next request. No waiting for token expiry.
"We'll tell you exactly what goes where — because clarity is what actually earns trust."
Conversations go through Anthropic's Claude API, subject to your organization's data processing agreement with Anthropic. Vaultdesk controls what data reaches those conversations — your Zendesk credentials, tokens, and customer records at rest live only in your AWS account, encrypted under your own KMS keys.
Already have Claude approved?
If your company has an existing Claude or Claude Enterprise agreement, Vaultdesk works within that framework. Architecture documentation available to all beta teams — share it with your IT team before you commit to anything.
Who it's for
For every team that needs
Zendesk context — without navigating Zendesk
Vaultdesk is not an agent productivity tool. Agents keep working in Zendesk. Vaultdesk is for everyone else who needs answers from Zendesk but shouldn't have to learn how to use it to get them.
Support leaders
"I need to know what's happening in my queue right now, not in tomorrow's report."
Ask Claude which tickets are overdue, which agents have the heaviest load, what the top complaint categories are this week, and where response times are slipping — in plain English, without building a Zendesk view or running a report.
Customer success
"I'm walking into a QBR and I have no idea what support issues this account has had."
Ask Claude to summarize an account's full support history, open tickets, recurring issues, and resolution times before a call — without navigating Zendesk's search or waiting on the support team to pull it for you.
Product teams
"We hear anecdotally that customers are frustrated with X — I want the actual data."
Search and summarize ticket patterns, surface the most common complaints about a specific feature, and understand the real support impact of a product decision — straight from Zendesk, in plain English.
Support content & technical writers
"I know our help center needs updating but I don't know which articles are actually causing tickets."
Surface the top issues driving ticket volume, identify gaps in your help center, and draft article updates — without manually combing through hundreds of tickets or asking an analyst to pull the data first.
Financial services
Customer data can't route through a third-party server
Vaultdesk fetches Zendesk data on demand within your AWS perimeter. Credentials and data at rest never leave your environment.
Companies with Claude approved
We have Claude but no sanctioned way to connect it to Zendesk
If your company already has a Claude or Claude Enterprise agreement, you're most of the way there. Vaultdesk is the integration layer that makes it work with Zendesk under your IT team's terms.
Early access
Request early access
We're working with a small number of teams before general availability. Tell us about your setup and we'll be in touch to see if it's a good fit.
✓ Request received — we'll be in touch within a few days.